Terms of Service

Last updated: 22 August 2026

Overview

Welcome to Avuera. The terms "Avuera", "we", "us" and "our" refer to Avuera, operating from the Czech Republic. Avuera operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Avuera is powered by Shopify, which enables us to provide the Services to you. We ship to customers in the United States only.

These Terms of Service, together with the policies referenced in them (our Privacy Policy, Cookie Policy, Shipping Policy and Returns & Refunds Policy), describe your rights and responsibilities when you use the Services. Together they are the "Terms".

Please read them carefully — they include important information about your legal rights, including warranty disclaimers and limits on our liability.

By visiting, interacting with, or using the Services, you agree to be bound by these Terms. If you don't agree, please don't use the Services.

Nothing in these Terms limits or excludes any right you have as a consumer under applicable federal law or the law of your state. Where a provision here conflicts with such a right, that right prevails and the rest of these Terms continue to apply. If a policy referenced above conflicts with these Terms, the specific policy controls for the subject it covers; our Privacy Policy always controls for personal information.

Seller information: Avuera, Czech Republic
Email: support@avuera.co

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1. Access and account

By agreeing to these Terms you confirm that you are at least 18 years old, or that you are using the Services with the consent and supervision of a parent or guardian who accepts these Terms on your behalf.

To use the Services you may be asked to provide information such as your email address and billing, payment and shipping details. You confirm that everything you provide is correct, current and complete, and that you have the right to provide it.

You are responsible for keeping your account credentials secure and for all activity on your account. You may not transfer, sell, assign or license your account to anyone else.

2. Our products

We make every effort to represent our products accurately. Colors and appearance may still differ from what you see on your screen, depending on your device and its settings. Product descriptions, specifications and packaging may change without notice, and we may discontinue any product or limit quantities available to any person or location.

Intended use. Our products are consumer cleaning devices for personal household use. They are not medical devices, are not FDA-cleared or FDA-approved, and are not intended to diagnose, treat, cure or prevent any disease or dental condition. Statements we make about cleaning performance describe the removal of visible debris, film and staining — not medical or clinical outcomes. Always follow the instructions supplied with the product and the advice of your dentist or orthodontist regarding your retainer, aligners or dental appliance. Do not use the device on items the manufacturer says should not be immersed or ultrasonically cleaned.

Reviews and testimonials. Customer reviews, before-and-after images and testimonials shown on the Services reflect individual experiences and are not a guarantee that you will get the same result. Where a review was incentivized, we disclose that alongside it.

3. Orders

When you place an order you are making an offer to buy. Your order is accepted, and a contract is formed, when we send you a shipping confirmation — not when you receive the automated order acknowledgement. We may decline or cancel an order at our reasonable discretion, for example if the item is unavailable, if there was a pricing or description error, if we suspect fraud, or if we can't ship to your address. If we decline or change an order, we'll contact you using the email, phone number or address you provided, and refund you in full for anything already charged.

You may cancel an order before it enters fulfillment, as set out in our Returns & Refunds Policy.

You confirm that your purchases are for your own personal or household use and not for commercial resale.

4. Prices, taxes and payment

Prices are shown in U.S. dollars. Prices, discounts and promotions may change without notice. The price that applies is the one shown when you place your order and confirmed in your order confirmation email.

Sales tax. Posted prices exclude sales, use and similar taxes. Applicable tax is calculated and added at checkout based on your shipping address, where we're required to collect it. Shipping charges are shown separately — see our Shipping Policy.

Promotions. Promotions may have their own terms; where those conflict with these Terms, the promotion terms govern for that promotion.

Payment. You agree to provide accurate, current and complete purchase and payment information, and to keep it up to date. You confirm that (i) the payment details you provide are true and complete, (ii) you are authorized to use that payment method, and (iii) you will pay the amounts charged, including shipping and applicable taxes. Payments are processed by third-party payment providers; we do not store full card numbers.

5. Shipping, delivery and risk

We ship within the United States only. Delivery times shown are estimates, not guarantees, and we are not responsible for delays caused by carriers, severe weather, or other events outside our reasonable control. Full details — including what happens if a package is late, lost, damaged, or shows as delivered but never arrived — are in our Shipping Policy.

Risk of loss and damage passes to you when you (or someone you nominate) take physical possession of the goods.

6. Intellectual property

The Services — including all trademarks, brands, text, displays, images, graphics, video, audio, and the design, selection and arrangement of them — are owned by Avuera or its licensors and are protected by U.S., Czech, EU and other intellectual property laws.

These Terms allow you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, download, store or transmit any material from the Services without our prior written consent. Nothing here grants you a license under any patent, trademark, copyright or other intellectual property of Avuera, Shopify or any third party. All rights not expressly granted are reserved.

"Avuera", "CrystalPod" and our logos, product names, designs and slogans are our trademarks. Shopify's name, logo and marks belong to Shopify. All other marks belong to their respective owners.

7. Optional third-party tools

We may give you access to tools provided by third parties which we neither monitor nor control. They are provided "as is" and "as available", without warranties or endorsement, and your use of them is at your own risk. Please review the third party's own terms. We have no liability arising from your use of optional third-party tools. New features we release later form part of the Services and are subject to these Terms.

8. Third-party links

The Services may contain links to, or embedded functionality from, third-party websites. We are not responsible for examining or evaluating their content or accuracy, and we are not liable for any harm arising from your access to them or your dealings with them. Complaints about third-party products or services should be directed to that third party.

9. Relationship with Shopify

Avuera is powered by Shopify, but any sale you make is directly with Avuera. Shopify is not responsible for any aspect of the sale between you and us, including any injury, damage or loss resulting from products or services purchased. To the extent permitted by law, you release Shopify and its affiliates from claims arising from your purchases and transactions with Avuera. This does not affect any rights you have that cannot be waived under applicable law.

10. Privacy

All personal information we collect through the Services is handled in accordance with our Privacy Policy and Cookie Policy. Because the Services are hosted by Shopify, some personal information is also subject to Shopify's own privacy policy. We operate from the Czech Republic, so information you submit will be transferred to and processed in the European Union and the United States. See our Privacy Policy for full details, including your state privacy rights and how to exercise them.

11. Text messages

If you opt in to marketing text messages, you consent to receive automated marketing texts at the number you provide. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. Reply STOP to opt out at any time, or HELP for help.

12. Reviews and feedback

If you submit ideas, suggestions, feedback, reviews, proposals or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display it in any medium for any purpose, including commercial use — for example, to operate, improve and promote the Services.

You confirm that: (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation or incentive you received in connection with it; and (iii) it complies with these Terms. We are not obliged to keep Feedback confidential, to pay for it, or to respond to it.

Your Feedback must not infringe anyone's rights, be unlawful, defamatory, abusive, obscene or misleading, or contain malicious code. You may not use a false email address or impersonate anyone. You are solely responsible for your Feedback and its accuracy. We may — but are not obliged to — monitor, edit or remove Feedback we consider unlawful or objectionable.

13. Errors, inaccuracies and omissions

The Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We may correct them and update or cancel affected orders at any time without prior notice, including after you have submitted an order. Where we cancel an order for this reason, we refund you in full.

14. Prohibited uses

You may use the Services for lawful purposes only. You may not use them, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, defame, intimidate or harm anyone; (e) to transmit false or misleading information; (f) to send spam, chain letters or unsolicited advertising; (g) to impersonate any person or entity; or (h) to restrict or inhibit anyone else's use of the Services, or to expose Avuera, Shopify or our users to liability.

You also agree not to: (a) upload viruses or other malicious code; (b) reproduce, duplicate, copy, extract, sell or resell any part of the Services; (c) collect or track other people's personal information; (d) spam, phish, pharm or pretext the Services; (e) use robots, spiders, scrapers, data-extraction tools, AI agents, or other automated means to access the Services except as permitted in section 15; or (f) interfere with, bypass or circumvent our security measures, robot exclusion headers or access controls.

We may suspend, disable or terminate your access at any time if we reasonably determine that you have breached these Terms.

15. Automated agents

15.1 This section applies if you use, allow, enable, or cause the deployment of an Agent to access, use or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity, and that can run without direct supervision.

15.2 No Agent may access, use or interact with the Services unless it identifies itself and operates in strict accordance with section 15.4 at all times. No Agent may access the Services if we have asked it to stop.

15.3 We may limit, including by technical measures, whether and how any Agent accesses the Services.

15.4 Agents must: (i) identify themselves in every HTTP/HTTPS request by including "Agent/[agent name]" in the user-agent string; (ii) not conceal that the interaction comes from an Agent, including by mimicking human behavior or by completing or circumventing CAPTCHAs or other human-verification measures; (iii) answer truthfully any prompt asking whether the interaction comes from a human or a computer; and (iv) not circumvent any measure intended to block, limit or control Agent access.

16. Termination

We may terminate this agreement or your access to the Services at any time, at our reasonable discretion, and you remain liable for all amounts due up to the date of termination. Termination does not affect orders we have already accepted, or your rights in relation to products already purchased.

The following sections survive termination: Intellectual Property, Reviews and Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law and Disputes, and Privacy — along with any other provision that by its nature should survive.

17. Disclaimer of warranties

Information presented on the Services is provided for general information only. We do not warrant that it is accurate, complete or useful, and any reliance you place on it is at your own risk.

EXCEPT AS EXPRESSLY STATED BY AVUERA, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.

Some states do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing here excludes any warranty or remedy that cannot lawfully be excluded under federal law or the law of your state. Our voluntary 30-day guarantee and 12-month defect coverage apply on top of your legal rights — see our Returns & Refunds Policy.

18. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AVUERA, OUR PARTNERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS, AND THOSE OF SHOPIFY AND ITS AFFILIATES, WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PURCHASED THROUGH THEM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

WHERE LIABILITY CANNOT BE EXCLUDED, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; liability for defective products; gross negligence or willful misconduct; or any other liability that cannot lawfully be excluded or limited. Some states do not allow certain exclusions or limitations of incidental or consequential damages, so parts of this section may not apply to you.

19. Indemnification

You agree to indemnify, defend and hold harmless Avuera, Shopify, and our affiliates, partners, officers, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to a third party and arising out of (1) your breach of these Terms, (2) your violation of any law or third-party right, or (3) your access to and use of the Services. This applies only to the extent the loss was caused by you.

We will notify you of any claim we seek indemnity for. We may control the defense and settlement at your expense, but will not settle a claim imposing non-monetary obligations on you without your consent, which you will not unreasonably withhold. You will cooperate reasonably in the defense.

20. Severability

If any provision of these Terms is found unlawful, void or unenforceable, it will be enforced to the fullest extent permitted by law, and the unenforceable part will be severed. The remaining provisions stay in full force.

21. Waiver and entire agreement

Our failure to exercise or enforce any right or provision is not a waiver of it. These Terms, together with the policies referenced in them, form the entire agreement between you and us regarding the Services, and supersede any earlier agreements, communications or proposals, including earlier versions of these Terms. Ambiguities will not be construed against the drafting party.

22. Assignment

You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent; any attempt to do so is void. We may transfer or assign these Terms and our rights and obligations, provided this does not reduce your rights under them.

23. Governing law and disputes

Talk to us first. Most problems are solved quickly by email. Please contact support@avuera.co before starting any formal proceedings, and give us 30 days to resolve the issue. This costs you nothing and is almost always faster.

Governing law. These Terms are governed by the laws of the Czech Republic, without regard to its conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Consumers. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer protection laws of your state of residence, and you may bring proceedings in the courts of your state. We will bring any claim against a consumer only in the courts of the consumer's place of residence.

Businesses. If you are buying as a business, the courts of the Czech Republic have exclusive jurisdiction.

Nothing in this section prevents you from contacting your state attorney general's consumer protection office, the Federal Trade Commission, or any other government agency.

24. Headings

Headings are for convenience only and do not affect the interpretation of these Terms.

25. Changes to these Terms

You can always review the current version of these Terms on this page. We may update, change or replace any part of them by posting the revised version here. We'll notify you of material changes as required by law, and those changes take effect on the date stated in the notice. Changes do not apply retroactively to orders we have already accepted. Your continued use of the Services after changes are posted means you accept them.

26. Contact

Avuera Email: support@avuera.co — we reply within 1–2 business days.

Czech Republic.

Related policies: Privacy Policy · Your Privacy Choices · Cookie Policy · Shipping Policy · Returns & Refunds