Shipping Policy

Last updated: 22 August 2026

This Shipping Policy applies to every order placed with Avuera ("we", "us", "our") and forms part of our Terms of Service. Nothing in it limits your rights under applicable consumer protection law.

Questions about an order: support@avuera.co — we reply within 1–2 business days.

The short version

We ship within the United States only. Orders leave a U.S. warehouse and most arrive 4–10 business days after you order. If your package is lost, damaged, or wrong, we fix it at our cost.

Where we ship

We currently ship to addresses in the 50 U.S. states and the District of Columbia.

At this time we do not ship internationally, and we do not ship to APO/FPO/DPO addresses, P.O. boxes, U.S. territories, or freight forwarders. If you place an order to an address we can't serve, we'll cancel it and refund you in full within 3 business days.

Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays) after your payment is confirmed. If an item goes out of stock after you order, we'll contact you to offer a replacement, a delay, or a full refund — your choice.

Your order is an offer to buy. It's accepted when we send you a shipping confirmation, as explained in section 3 of our Terms of Service.

Delivery times

• Processing: 1–2 business days
• Transit: 2–8 business days
• Total: roughly 4–10 business days from the moment you order

These are good-faith estimates, not guarantees. Actual transit time depends on the carrier and your location. If we can't deliver within 30 days of your order and we haven't agreed a longer time with you, you may cancel and receive a full refund.

Shipping costs and tracking

Shipping costs are calculated and shown at checkout, before you pay. Once your order ships, you'll receive an email with a tracking number. Tracking can take a day or two to become active — that's normal and doesn't mean your package is lost.

Orders with several items may arrive in separate packages on different dates, at no extra cost to you.

No customs charges

Because we ship domestically within the United States, there are no import duties, customs fees, or brokerage charges on your order. The price you see at checkout, plus any applicable sales tax, is what you pay.

Sales tax

Sales tax is calculated and shown at checkout where we're required to collect it based on your shipping address.

Delays

We're not responsible for delays caused by carrier backlogs, severe weather, natural disasters, strikes, or other events outside our reasonable control. We'll always help you chase a delayed package. If a delay means the goods are no longer any use to you, your right to cancel and be refunded under our Returns & Refunds Policy still applies.

Address errors and delivery attempts

Please double-check your shipping address at checkout. If your order hasn't shipped yet, email us and we'll correct it. Once shipped, address changes usually aren't possible. Packages returned to us because of an incorrect or incomplete address, or because no one collected them, can be reshipped at your expense or refunded minus shipping costs.

Risk of loss

Risk of loss and damage passes to you when you (or someone you nominate) take physical possession of the goods. In plain terms: if it's lost or broken in transit, that's on us, not you.

Lost packages and porch theft

If your tracking shows no movement for 7 business days, or your package hasn't arrived 18 business days after dispatch, email us with your order number and we'll open an investigation with the carrier. If the package is confirmed lost — or the carrier can't locate it within a reasonable time — we'll send a replacement or issue a full refund, whichever you prefer.

If tracking shows delivered but you don't have the package, please check with neighbors and around your property, then email us within 7 days of the delivery scan. We'll investigate with the carrier and make it right in most cases.

Damaged, defective or incorrect items

Email support@avuera.co with your order number and photos as soon as you notice a problem, ideally within 14 days of delivery. We'll replace the item or refund you in full, at no cost to you, and you won't pay return shipping. In many cases we can settle the claim from photos alone and won't ask for the item back.

Reporting after 14 days doesn't cancel your rights — faults are covered by our 30-day guarantee and by applicable state law. See our Returns & Refunds Policy.

Contact

Avuera Email: support@avuera.co — we reply within 1–2 business days.

Czech Republic.

Related policies: Returns & Refunds · Terms of Service · Privacy Policy