Returns & Refunds

Last updated: 22 August 2026

This policy applies to every order placed with Avuera ("we", "us", "our") and forms part of our Terms of Service. Nothing in it limits your rights under applicable consumer protection law.

Questions about any order: support@avuera.co — we reply within 1–2 business days.

The short version

You have 30 days from delivery to return anything for a refund, for any reason. If your order arrives damaged, faulty, or wrong, we cover it in full and you don't pay return shipping. Refunds go back to your original payment method within 10 business days.

Our 30-day guarantee

Changed your mind? Didn't work out the way you hoped? You don't need a reason. Email us within 30 days of delivery and we'll take it back.

What we can accept back

Items must be complete with all accessories and packaging, and in resalable condition. Light use is fine — we'd rather you actually tried it. If an item comes back damaged, incomplete, or with the packaging destroyed, we may reduce the refund to reflect the loss in value. We'll always tell you the amount and why before we process it.

We can't refund:

• Opened cleaning tablets or solution. Once the hygiene seal is broken, these can't be resold.
• Items damaged by misuse, accident, or not following the instructions.
• Requests made more than 30 days after delivery, unless the item is faulty (see below).

How to return something

1. Email support@avuera.co with your order number and the reason. For anything damaged or faulty, attach photos.
2. We'll reply within 1–2 business days with the return address and instructions.
3. Send it tracked, with your order number inside the package.

Please wait for our reply before shipping anything — don't use the address on the original package, as we can't trace returns sent there. Untracked returns that don't reach us can't be refunded.

Who pays for return shipping

We do if the item is faulty, damaged, or not what you ordered. You do if you've simply changed your mind. In many faulty-item cases we can settle it from photos alone and won't ask for the item back at all — so always contact us first.

Your refund

Refunds go to the original payment method within 10 business days of us receiving the item back, or of you sending us proof of postage — whichever comes first. Where no return is needed, we refund within 3 business days of approving your claim.

We refund the product price plus standard outbound shipping and any sales tax you paid. Expedited shipping upgrades and your return postage aren't refunded on change-of-mind returns. If you return part of a bundle, or a purchase that unlocked a discount or free gift, we adjust the refund to what you would have paid without it.

We charge no restocking or handling fee. Your bank or card issuer may take a further 3–10 business days to post the money — that part is out of our hands. If it still hasn't landed, email us and we'll send you the transaction reference.

Exchanges

We're happy to exchange an item for a different variant within the same 30-day window. Email us and we'll arrange it. The fastest route is usually a refund plus a new order, and we'll tell you if that's the case.

Cancelling before dispatch

Email us with your order number as soon as possible. Orders can be cancelled free of charge until they enter fulfillment — usually within 12 hours of purchase. After that, it's handled as a return.

Faulty items and warranty

If a product is faulty, we will replace it or refund you in full. This applies for 12 months from delivery for manufacturing defects, on top of our 30-day no-questions guarantee.

We do not exclude, and nothing in this policy excludes, any warranty or remedy that cannot lawfully be excluded under federal law or the law of your state — including implied warranties of merchantability and fitness for a particular purpose where your state provides them.

Please note our products are consumer cleaning devices, not medical devices. Normal wear on the retainer, aligner or appliance you clean with them isn't a product fault.

Lost or missing packages

Delivery problems — including packages that never arrive — are handled under our Shipping Policy. Risk of loss stays with us until the goods reach you.

Problems and complaints

Email support@avuera.co with "Complaint" in the subject line. We acknowledge within 2 business days and aim to resolve within 30 days.

Please contact us before opening a chargeback. Disputes freeze the funds and slow things down for both of us — and in nearly every case we can resolve it faster directly. If we can't reach a resolution, you retain every right available to you under applicable law, including contacting your state attorney general's consumer protection office.

Contact

Avuera Email: support@avuera.co — we reply within 1–2 business days.

Czech Republic.

Related policies: Shipping Policy · Terms of Service · Privacy Policy